It is important to take into account that transit times vary greatly between the different options. Using the chart above as reference, our customers can choose which shipping service will work best for them. Which shipping method should I choose? We offer a wide variety of options for shipping your live insects. Same day shipping NOT currently available for USPS shipments on Mondays. Please be aware that same-day shipping may be affected on postal holidays. Orders placed before 3 pm CT Tuesday-Thursday and orders placed prior to 10 am CT on Friday will ship same-day provided the selected Shipping Service Levelis available that day ( noted in green in table below.) If the shipping service level is not available for that day ( noted in red in table below), then the order will be shipped on the following business day. To request a claim, please log in to your account to view order history and request a refund for the order in question. All claims will be processed within 2 business days. All live insect claims must be made within 2 business days of delivery. Please inspect your packages upon delivery and contact us immediately with any problems. All shipping charges are final and non refundable. Keep in mind that although Fluker Farms will replace any crickets that do not arrive alive (subject to the extreme weather policy outlined above), Fluker Farms DOES NOT guarantee any shipping charges.
Please choose the method that is best suited for the conditions in your area.
If after 7 days the weather doesn’t improve enough for your order to be shipped, it will be cancelled and any charges refunded.įor your convenience we offer a variety of shipping methods. Therefore, we provide the following options when the weather drops to 0-15 degrees (we will not ship to any areas below 0 degrees).ġ) Ship Without Guarantee ( SWG)-You can choose to have your insects shipped when the night time temperatures are between 0-15 degrees by selecting the SWG option, however, we cannot guarantee live delivery and NO REFUND will be given for insects that do not arrive alive.Ģ) Hold For Weather ( HFW)-If you choose the HFW option, your order may be held up to 7 days while we wait on improved shipping conditions. While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms recognizes how much you rely on live insect for your pet’s nourishment and feel you should have a choice in the matter. Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities.
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